Technology Services Listings

The listings within this directory catalog technology service providers and support categories operating at national scale across the United States. Each entry maps to a defined service classification — from break-fix incident response to fully managed infrastructure contracts — giving organizations a structured reference point when evaluating vendors or scoping support arrangements. The directory draws classification boundaries from frameworks published by NIST, CompTIA, and the Technology Services Industry Association (TSIA) to ensure entries reflect recognized industry definitions rather than self-reported marketing categories. Understanding how entries are organized and what they contain helps procurement teams, IT managers, and operations staff extract actionable comparison data from the directory.

How listings are organized

Listings are grouped into three primary classification tiers based on service delivery model, not provider size. The three tiers are:

1. Reactive/break-fix providers — Organizations that bill per incident, with no standing contract obligation. Coverage maps to the break-fix vs managed services boundary defined by TSIA's service delivery taxonomy.
2. Managed service providers (MSPs) — Organizations operating under recurring contracts with defined scope, typically aligned to NIST SP 800-53 control families for security-adjacent services. See the managed IT services overview for classification criteria.
3. Hybrid and co-managed providers — Organizations that supplement an internal IT function rather than replace it. This model is documented in the co-managed IT services section of this directory.

Within each tier, listings are further segmented by functional domain: network infrastructure, cybersecurity, cloud platforms, end-user computing, hardware, and communications. A provider may appear under more than one domain if its verified service catalog spans multiple categories. Cross-domain entries include a primary classification tag and up to 3 secondary domain tags, so search filtering returns coherent, non-overlapping result sets.

CompTIA's 2023 "State of the Channel" report identified MSPs as the fastest-growing segment of the US technology services market, which directly shaped the decision to give managed-model listings their own top-level tier in this directory's architecture.

What each listing covers

Every provider entry in this directory is structured around 8 discrete data fields:

1. Legal business name and DBA — Verified against state business registry records.
2. Primary service classification — One of the three delivery model tiers described above.
3. Functional domain tags — Drawn from the IT support services types taxonomy.
4. Geographic service footprint — Defined at the metro, state, regional, or national level.
5. Pricing model — Categorized using the four models documented in IT support pricing models: per-device, per-user, tiered flat-rate, and time-and-materials.
6. SLA commitment tier — Referenced against response time benchmarks outlined in IT support response time standards, which draws from ITIL 4 definitions for P1 through P4 priority incidents.
7. Certifications and credentials — Includes CompTIA Managed Services Trustmark, SOC 2 Type II attestation, and ISO/IEC 27001 certification where applicable.
8. Industry vertical specializations — Flags providers with documented experience in regulated sectors such as healthcare (HIPAA), financial services (GLBA), or legal (state bar IT guidelines).

Listings that carry a cybersecurity domain tag are cross-referenced against the cybersecurity support services section, which specifies minimum disclosure requirements for security-adjacent providers — including whether the provider maintains a formal incident response plan aligned to NIST SP 800-61.

Geographic distribution

The directory covers all 50 US states, with the heaviest listing concentration in 5 metropolitan statistical areas: New York-Newark, Los Angeles-Long Beach, Chicago-Naperville, Dallas-Fort Worth-Arlington, and Washington-Arlington-Alexandria. These 5 MSAs collectively account for a disproportionate share of national IT services spend, consistent with patterns reported in IBISWorld's IT Support Services industry report.

Listings are assigned to geographic tiers as follows:

• National providers — Operate across all contiguous 48 states with local dispatch capability or remote support coverage.
• Regional providers — Serve a defined multi-state region (e.g., Southeast, Mountain West) with at least 3 contiguous states.
• Metro/local providers — Primary coverage within a single metropolitan statistical area, as defined by the US Census Bureau.

Onsite support capability is noted separately from remote support coverage. A provider listed as "national" for remote support may carry only a "regional" designation for onsite IT support services if field dispatch infrastructure does not cover the full national footprint. This distinction matters for organizations with physical locations requiring hands-on hardware work.

How to read an entry

Each listing page follows a fixed layout. The header block contains the provider's legal name, primary classification tier, and up to 3 domain tags. Below that, a structured data table presents the 8 fields described in the previous section — fields without verified data display "Not disclosed" rather than a blank, which distinguishes absence of information from absence of a capability.

The SLA commitment tier field deserves particular attention. ITIL 4 defines four priority levels: P1 (critical, 15-minute response target), P2 (high, 1-hour target), P3 (medium, 4-hour target), and P4 (low, next-business-day target). Listings display only the priority tiers a provider has contractually committed to, not aspirational service targets. Organizations comparing providers on response time should consult IT support service level agreements for a full breakdown of how SLA language is evaluated in this directory.

Pricing model entries use the standardized labels from the pricing taxonomy and do not include specific dollar figures, as pricing varies by contract scope. The pricing field indicates model type — for example, "per-device flat-rate" or "time-and-materials" — enabling direct structural comparison between providers before any negotiation begins. For guidance on using these entries to narrow a vendor shortlist, the choosing an IT support provider reference page outlines a 6-step evaluation process grounded in TSIA and CompTIA sourcing guidance.